DELIVERY

Spend over £20 and we'll deliver FREE to UK Mainland!! (Charges may apply to non UK Mainland delivery).

 

DELIVERY CHARGES

A standard charge of £3.50 applies but if you spend over £20 we'll deliver your items for FREE!

BIKES

All bikes are assembled and tested by our mechanics prior to dispatch   We take great care building your bike and packaging it up. When it arrives with you all you need to do is simply straighten the handlebars and fit the pedals - Brilliant!

Bikes are delivered via certified couriers.

Bikes are normally built and despatched by courier within about 3-5 days (excluding weekends) and normally take 2-3 days on in-stock items to be delivered. During peak periods delivery may take up to 14 days. A signature is required upon delivery.

BULKY ITEMS

Bulky items are delivered via certified couriers.

This includes:

  • Frames
  • Turbo trainers
  • Workstands
  • Bike bags
  • Car racks (roof & boot mounted)
  • Wheels
  • Child seats
  • Forks

Bulky items are delivered via courier and are usually dispatched within 2-3 days on in-stock items.

CLOTHING & ACCESSORIES

Clothing & accessories are delivered via courier and postal services.

Clothing & accessories cover all other product types.

Delivered via royal mail signed for or courier and normally dispatched within 2-3 days on in-stock items.

VAT & GST

VAT will be charged on all goods (except exempt goods) at the UK prevailing rate.

RETURNS

If you wish to return an item that is unsuitable or not required you will be liable for the return delivery. If you wish to then try a different size or style, delivery will be charged again to post the item back to you.

Your Statutory Rights

Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau.

BFPO DELIVERY

Bikes Bulky items Clothing & accessories
BFPO delivery NOT APPLICABLE NOT APPLICABLE £3.50 per order (free over
£30)
The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world. The BFPO has strict size restrictions on packages delivered through their network. As a result we are unable to deliver bikes and bulky items to BFPO addresses.

PRODUCT TYPES

Delivery charges depend on the type of product you are purchasing.

Bikes - Unfortunately we cannot deliver bikes to BFPO addresses.

Bulky items - Unfortunately we cannot deliver bulky items to BFPO addresses.

Clothing & accessories - Clothing & accessories are delivered via our standard delivery service.

Entering a BFPO address

In order to place an order online for delivery to a BFPO address please enter your registered card address in the billing address fields.

Then, you must enter your BFPO address as the delivery address, but for country select UK

VAT

Please note that we cannot deduct VAT from BFPO orders, as the items are delivered to an address within the UK (BFPO handling office) for onward delivery

BIKES - HOW WE DELIVER

At globalbike.co.uk we take pride in giving you the best possible bike purchasing experience, whether that be in our store, over the phone or online.

One area that sets us apart from our competitors is the effort we go to in order to ensure your bike reaches you in a safe and secure condition with only minor assembly before you can hit the road or the trail.

BEWARE! Most online retailers will simply ship the bike to you in a flat packed state requiring you to fully assemble the bike at home. This is time consuming and challenging, especially if you don’t have the specialist tools and skills to do the job. For your convenience, comfort and safety ALL bikes purchased from globalbike.co.uk are fully assembled and tested by one of our qualified mechanics prior to being dispatched.

During the assembly process the forks, wheels, seat-post and components are fitted. Gears and brakes are adjusted (disc brakes bled if necessary), wheels are trued, tyres pumped up and all nuts and bolts tightened.

If you have purchased any accessories, they will be fitted to the bike FREE of charge at this point (just notify us at the time of ordering). 
In order to safely package and ship the bike to you we then turn the handlebars 90 degrees and remove the pedals from the bike, it is then placed in one of our custom oversize bike boxes ready for collection by our courier.

Comprehensive assembly is a STANDARD SERVICE on all bikes purchased at globalbike.co.uk.

When the bike is delivered all you need to do is to turn the handlebars around and attach the pedals.

If you require any assistance or guidance on the re-assembly of your bicycle please contact us on 01829 770 844.

BMX STUNT PEGS

In order to accommodate BMX bikes into our delivery boxes, any BMX bikes fitted with stunt pegs will have the pegs removed and packaged separately. Customers will be required to fit these upon receipt of their bike, the tools you will require are a Ratchet with an extension bar and a 15mm, 17mm or 19mm socket (please note tools are not supplied).

INTERNATIONAL BIKE ORDERS

For deliveries outside the UK Mainland please call on 01829 770844 for a quote, charges may applie for delivery.

All bikes ordered for delivery to outside the UK Mainland are assembled and inspected by our mechanics prior to repacking for dispatch. Due to size restrictions of our courier services we repackage the bike in the original factory box, rather than the custom oversized bike box we use for our mainland UK deliveries.