Free Delivery To UK Mainland!!

This is how Your Bike Will Arrive - Simply Straighten The Handlebars And Fit The Pedals - Brilliant!!

Bikes are delivered by courier and normally take 1 day on in-stock items to prepare for dispatch.  The Bikes then take 48 hours to be delivered (all bikes are assembled and tested by our mechanics prior to dispatch). During peak periods, preparation times may go to 3 days. A signature is required upon delivery.

Bulky items are delivered via courier or royal mail signed for delivery and normally take 2-3 days on in-stock items.

Clothing & accessories are delivered via royal mail signed for delivery and normally take 2-3 days on in-stock items.

Product types

Delivery charges depend on the type of product you are purchasing.

Bikes

Bikes are delivered via certified couriers.
Bikes also includes:

• Kids bikes
• Tag-a-longs
• Trailers

Delivery is charged per item for bikes. If a bike order contains bulky items and/or clothing & accessories, only the bike delivery charge is applied.

Bikes are normally built and despatched by courier within about 3-5 days and normally take 2-3 days on in-stock items to be delivered (all bikes are assembled and tested by our mechanics prior to dispatch). During peak periods delivery may take up to 14 days. A signature is required upon delivery.

Bulky Items

Bulky items are delivered via certified couriers.
This includes:

• Frames
• Turbo trainers
• Workstands
• Bike bags
• Car racks (roof & boot mounted)
• Wheels
• Child seats
• Forks

Delivery is charged per item for bulky items. If a bulky item order contains clothing & accessories, only the bulky item delivery charge is applied.

Clothing & Accessories

Clothing & accessories are delivered via courier and postal services.

Clothing & accessories cover all other product types.

None UK Mainland Bike Packaging

All bikes ordered for delivery to outside the UK Mainland are assembled and inspected by our mechanics prior to repacking for dispatch. Due to size restrictions of our courier services we repackage the bike in the original factory box, rather than the custom oversized bike box we use for our mainland UK deliveries.

VAT & GST

VAT will be charged on all goods (except exempt goods) at the UK prevailing rate.

Returns

If you wish to return an item that is unsuitable or not required you will be liable for the return delivery. If you wish to then try a different size or style, delivery will be charged again to post the item back to you.

BFPO Delivery

The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world. The BFPO has strict size restrictions on packages delivered through their network. As a result we are unable to deliver bikes and bulky items to BFPO addresses.

Product Types

Delivery charges depend on the type of product you are purchasing.

Bikes

Unfortunately we cannot deliver bikes to BFPO addresses.

Bulky items

Unfortunately we cannot deliver bulky items to BFPO addresses.

Clothing & accessories

Clothing & accessories are delivered via our standard delivery service.

Entering a BFPO address

In order to place an order online for delivery to a BFPO address please enter your registered card address in the billing address fields.

Then, you must enter your BFPO address as the delivery address, but for country select UK

VAT

Please note that we cannot deduct VAT from BFPO orders, as the items are delivered to an address within the UK (BFPO handling office) for onward delivery

Europe Zone 1

This includes the following countries

• Belgium
• France
• Germany
• Luxembourg
• Monaco
• Netherlands
• Ireland

Europe Zone 2

This includes the following countries

• Andorra
• Austria
• Bulgaria
• Czech Republic
• Denmark
• Estonia
• Finland
• Greece
• Hungary
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Malta
• Norway
• Poland
• Portugal (excluding Azores and Madeira)
• Romania
• San Marino
• Slovak Republic
• Slovenia
• Spain (excluding Canary Islands, Ceuta & Melilla)
• Sweden
• Switzerland

ROI, Highlands & Islands

• Guernsey
• Isle of Man
• Isle of White
• Jersey
• All other islands within UK territorial waters
• Highlands of Scotland

North America

This includes the following countries

• Canada
• United States

Asia, Australia and New Zealand

This includes the following countries

• Australia
• China
• Hong Kong
• Japan
• Malaysia
• New Zealand
• Singapore
• Taiwan

South Africa

This includes the following country

• South Africa

Rest of World

This includes all other countries not listed in the international delivery zones above.

Bikes - How We Deliver

Bicycle assembly and delivery

At globalbike.co.uk we take pride in giving you the best possible bike purchasing experience, whether that be in our store, over the phone or online.

One area that sets us apart from our competitors is the effort we go to in order to ensure your bike reaches you in a safe and secure condition with only minor assembly before you can hit the road or the trail.

BEWARE! Most online retailers will simply ship the bike to you in a flat packed state requiring you to fully assemble the bike at home. This is time consuming and challenging, especially if you don’t have the specialist tools and skills to do the job.  BBC's Watchdog highlighted this problem - see their show.

Comprehensive assembly is a STANDARD SERVICE on all bikes purchased at globalbike.co.uk.

For your convenience, comfort and safety ALL bikes purchased from globalbike.co.uk are fully assembled and tested by one of our qualified mechanics prior to being dispatched.

During the assembly process the forks, wheels, seat-post and components are fitted. Gears and brakes are adjusted (disc brakes bled if necessary), wheels are trued, tyres pumped up and all nuts and bolts tightened.

If you have purchased any accessories, they will be fitted to the bike FREE of charge at this point (just notify us at the time of ordering).

In order to safely package and ship the bike to you we then turn the handlebars 90 degrees and remove the pedals from the bike.

This is how You Will Receive Your Bike

The bike is then placed in one of our custom oversize bike boxes ready for collection by our courier.

When the bike is delivered all you need to do is to turn the handlebars around and attach the pedals.

Assembly Instructions

If you require any assistance or guidance on the re-assembly of your bicycle please contact us on 01829 770 844.

BMX stunt pegs

In order to accommodate BMX bikes into our delivery boxes, any BMX bikes fitted with stunt pegs will have the pegs removed and packaged separately. Customers will be required to fit these upon receipt of their bike, the tools you will require are a Ratchet with an extension bar and a 15mm, 17mm or 19mm socket (please note tools are not supplied).

International bike orders

Due to size restrictions on international shipping, international bike orders will be shipped in a partly assembled state. Bikes are still built and tested prior to being packaged ready for shipment.

Your Statutory Rights

Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau.