Thank you for shopping with globalbike.co.uk. Our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 28 days of the purchase date for a full refund.

Any item (with the exception of food, videos and DVD’s) can be returned to us for any reason provided it is returned unused with its original packaging and a valid receipt. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original purchase. Due to banking restrictions cheque payments can only be refunded at least 14 days after the original purchase date.

Returning your purchase by post

To return your purchase by post call the returns department on 01829 770 844 stating whether you would like a refund, exchange or have a warranty issue. Please provide us with details of why you wish to return your purchase as your input is invaluable to us when reviewing the products we stock.  It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty cards, manuals and accessories).

Send your goods securely packaged by a recorded delivery method, including a copy of your receipt and this returns form to:

globalbike.co.uk Returns Department, Unit 1B, Canalside Industrial Park, Tattenhall, Chester CH3 9BD

Returning bicycles and bulky objects

If you wish to return bulky objects such as a bicycle, fork or turbo trainer, please call the Returns Department on 01829 770 844 or email whoops@globalbike.co.uk to arrange a special courier collection.

Please Note: A charge will be incurred for this service (except where the goods are damaged or faulty)

Returning your purchase to our store

Simply take your purchase and original receipt into our store. Staff will issue a refund on the spot, or you can browse our store and exchange your purchase for an alternative product.

As with postal returns, store returns must be made within 28 days, refunds will be processed using the original payment method, and the goods must be returned in original packaging with all warranty cards, manuals and accessories.

Finance & Cycle Scheme returns

If your purchase was either paid for with the online finance option or was made through the Ride2Work programme please call the Returns Department 01829 770 844 or email whoops@globalbike.co.uk prior to returning your goods.

Potential warranty returns

On receipt of your goods, if you feel they are faulty, please call our Returns department on 01829 770 844 to obtain a warranty returns number.  If you do not have a returns number this will delay the warranty inspection and possible warranty claim on your goods. On receipt of your goods we will carry out a warranty inspection and will contact you within 3 working days of receipt.

If your purchase is outside our 28 day returns period but within the manufacturers warranty period we will repair or replace the item(s) as stated in the manufacturers warranty guidelines.

Please Note: In some cases the manufacturer/ supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims.

Your Statutory Rights

Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau.