REFUNDS & RETURNS

Thank you for shopping with globalbike.co.uk. Our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 30 days of the purchase date for a full refund.

Any item (with the exception of food, videos and DVD’s) can be returned to us for any reason provided it is returned unused with its original packaging and a valid receipt. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original purchase. Due to banking restrictions cheque payments can only be refunded at least 14 days after the original purchase date.

RETURNING YOUR PURCHASE BY POST

To return your purchase by post call the returns department on 01829 770 844 stating whether you would like a refund, exchange or have a warranty issue. Please provide us with details of why you wish to return your purchase as your input is invaluable to us when reviewing the products we stock.  It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty cards, manuals and accessories).

Send your goods securely packaged by a recorded delivery method, including a copy of your receipt and this returns form to:

globalbike.co.uk Returns Department, Unit 3, Canalside Industrial Park, Tattenhall, Chester CH3 9BD

RETURNING BICYCLES AND BULKY OBJECTS

If you wish to return bulky objects such as a bicycle, fork or turbo trainer, please call the Returns Department on 01829 770 844 or email whoops@globalbike.co.uk to arrange a special courier collection.

Please Note: A charge will be incurred for this service (except where the goods are damaged or faulty)

RETURNING YOUR PURCHASE TO OUR STORE

Simply take your purchase and original receipt into our store. Staff will issue a refund on the spot, or you can browse our store and exchange your purchase for an alternative product.

As with postal returns, store returns must be made within 30 days, refunds will be processed using the original payment method, and the goods must be returned in original packaging with all warranty cards, manuals and accessories.

FINANCE & CYCLE SCHEME RETURNS

If your purchase was either paid for with the online finance option or was made through the Ride2Work programme please call the Returns Department 01829 770 844 or email whoops@globalbike.co.uk prior to returning your goods.

POTENTIAL WARRANTY RETURNS

On receipt of your goods, if you feel they are faulty, please call our Returns department on 01829 770 844 to obtain a warranty returns number.  If you do not have a returns number this will delay the warranty inspection and possible warranty claim on your goods. On receipt of your goods we will carry out a warranty inspection and will contact you within 3 working days of receipt.

If your purchase is outside our 30 day returns period but within the manufacturers warranty period we will repair or replace the item(s) as stated in the manufacturers warranty guidelines.

Please Note: In some cases the manufacturer/ supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims.

Here at Globalbike.co.uk we are very proud of the quality of bikes we sell.  In fact, we are so confident that you'll love your new bike from Globalbike.co.uk we are happy for you to keep it at home for 30 days with the option of returning it for a full refund or for a diffrent model or size at the end of the trial period.


All you have to do is buy the bike of your choice (please feel free to call or email us at any time for advice on what may suit you best) and if your not completely satisfied with it, simply contact us and we'll pick it up for free and give you a full refund or exchange bike.


Please make sure you keep the box and the protective packaging so it can be re-used to send it back.

All we ask is that you look after it while it's in your care so that we can sell it again as a brand new bike.

N.B. Our 30 day trial period is only available for bikes bought and delivered in the UK
.


30 Day Test:  How do I return my bike?


Simply contact us within 30 days of receiving your bike and we'll arrange for a courier to collect the bike from you.  You must use the original box and protective packaging and the bike should be part disassembled in the same way that it arrived.  This would normally involve twisting the handlebars and removing the pedals.


Unfortunately due to the high cost of purchasing and transporting bike box's we would have to implement a surcharge of £35 for bikes returned without the original box.


Condition of the bike


The idea of this offer is for you to fully sit on and examine your new bike.


Clearly with this kind of offer we would expect you to treat the bike with a fair usage frame of mind.  Please ensure that there is no damage to the bike before you arrange for it's return.  Damaged bikes cannot be accepted back and you would have to pay the courier costs should the bike be returned in less than showroom condition.  We must be able to sell the bike again as a completly new item.


Also, the bike must be clean. Bikes returned dirty would unfortunately incur a £25 surcharge.


Lastly, please ensure you keep the box and all of the protective packaging to enable a safe return.  Damage to the bike during transport back to Globalbike.co.uk would be your liability.


Globalbike.co.uk can supply a new box, but due to the costs of purchasing and transporting them, a £35 surcharge would be applied.


What about my accessories?


Any accessories supplied with or fitted to your bike would not be eligible for the 30 trial period. Our normal returns procedure would apply to unused accessories.


If you have requested accessories to be installed by our workshop, please ensure you remove them before use if you intend to return them.


What if I bought my bike with finance?


Unfortunately, any bikes purchased using finance at Globalbike.co.uk are excluded from the 30 day trial period.


What if my order is a cycle to work purchase?


Unfortunately, due to the nature of your employers VAT liability and your income tax liability bikes purchased through a cycle to work scheme are not covered by the Globalbike.co.uk 30 day trial period.


What if I want to keep my bike?


Just keep on riding and smiling!


You don't have to notify us - Just tell all of your friends about your great new bike from Globalbike.co.uk

YOUR STATUTORY RIGHTS

Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau.